Company: Conceptrum Home
Contact: [email protected]

1) Overview We respect your privacy and handle personal information in accordance with PIPEDA and applicable provincial laws.

2) What We Collect Contact data: name, email, phone, address Order data: items purchased, payment method (tokenized), delivery info Account data: login, preferences, wishlist Marketing data: newsletter consent, campaign interactions Technical data: IP, device/browser, cookies/analytics

3) Why We Collect It (lawful basis) To fulfill orders & customer service (contract) To send service and marketing emails (consent; you can withdraw anytime) Fraud prevention & security (legitimate interests) Site analytics & improvements (consent/legitimate interests)

4) Cookies & Analytics We use cookies to operate the cart, remember preferences, and understand site performance. You can control cookies in your browser. If you’re in a region that requires consent, a cookie banner will appear.

5) Sharing We share data with service providers that help run our business (e.g., payment processors, shipping carriers, email platforms). They may only use data to provide those services. We don’t sell personal information.

6) International Transfers Service providers may process data outside Canada. We take reasonable steps to ensure comparable protection.

7) Retention We keep data only as long as necessary (e.g., tax/record-keeping, warranty support), then securely delete or anonymize it.

8) Security We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

9) Your Rights You may request access to, or correction of, your personal information, and withdraw consent to marketing at any time. Email [email protected]. We will respond within a reasonable time.

10) Children Our Site is not intended for children under the age of majority. We do not knowingly collect children’s personal information.

11) Updates We may update this policy; the “Effective date” will reflect changes.